![]() Partnering with DoorDash allowed us to offer customers a same-day delivery option. This was largely driven by our Curbside Pick Up and DoorDash options. We were thrilled with our online sales results. NM: We have had a number of government-mandated store closures and restrictions that have continued in 2022. TB: How did 2021 toy sales online compare to in-store sales? What will your toy offerings look like in 2022? ![]() RELATED: Toys “R” Us Canada Owner Doug Putman Talks, Toys, Retail, Distribution on the Power Kid Podcast We really focused on new items, knowing existing items would have late stock arriving. Based on industry lead times, spring 2022 would have been ordered or committed prior to fall 2021 sales starting. We reviewed our inventory needs continuously over the course of the season and adjusted accordingly. The delays and container shortages were not a surprise. TB: Do you expect missing holiday toy shipments to arrive in early 2022? How does Toys “R” Us Canada plan to balance that out with spring 2022 product shipments? We also worked very closely with our partners to identify trends ahead of forecast and made important decisions to expedite programs as needed. This being said, not all of our suppliers had issues, and fortunately we were able to keep a regular flow of many of our items in-store consistently. While some items may have been out of stock from a few of our partners, the depth of our assortments really helped deliver a positive experience to our customers. Nick Muriella: This was a challenge for many retailers this year, but luckily being a toy-only retailer really gave us an advantage. The Toy Book: How did Toys “R” Us Canada make sure that shelves were stocked throughout the holidays? ![]() Nick Muriella, associate vice president of toys at Toys “R” Us Canada, talks about keeping shelves stocked, holiday toy shipments, and toy predictions for 2022 in the Toy Book’s annual State of the Industry Q&A.
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